Have a question? Browse our policies and student agreements for answers to commonly asked questions below.
How do I upgrade or change my account? For example, I had a Monthly Limited Membership and want to switch to Monthly Unlimited -- do I just sign up for a new account?
Dear friends, we are seeing this a lot, so we hope this clarification will help you: our software does NOT recognize a new membership as superseding an old one. It sees it as a separate membership (even if it's on the same account) and will keep charging you for your old membership. If you do not want to pay for multiple memberships, please CANCEL your old membership BEFORE you buy a new one. (Keep reading.)
How do I cancel my account?
While we are able to cancel your account for you anytime, we require two week's written notice BEFORE your membership renews. We are unable to refund membership dues paid if you do not give us notice before we can reasonably cancel your account.
Please email us at firstname.lastname@example.org to cancel. Please clarify when you would like your membership to end. (Ie, immediately? At the end of your billing period? Next February?)
We can neither pro-rate nor refund partially used months.
Can I pause my account?
If you will be traveling or unable to attend for a month or more, we are able to suspend your account. Unfortunately, we are not able to pause memberships for less than one month.
I bought a membership, why can't I sign up for class?
9 times out of 10 when we get this question, it's because a student has multiple accounts with us. Their membership is active and attached to one account -- and they are trying to sign up for class with another account. Ever use a different email address? Couldn't remember your password so you thought eh, I'll just make a new account? We know that can be baffling to figure out, so drop us a line at email@example.com and we'll look into it for you.
So what's the other 1 out of 10? Most often, you may need to update the Ap.
Class Cancellation Policy
If you sign up for class and realize you won't make it, please be considerate and cancel your reservation. If you do not cancel and do no attend (no-show), you will be charged for the class. For classes before 7am the policy is to cancel by 9pm the night before or you will be charged for class. This policy allows us to compensate our teachers for their time and commitment. We thank you in advance for honoring this.
If a class is completely full, you can sign up for a waitlist. To be notified of space available, you MUST have our Fit by Wix ap on your phone. You will be emailed if a space opens up. You WILL NOT be texted, so please monitor your email. Our waitlist is first come first serve. You are welcome to show up ten minutes before class to see if there is a no-show, but please understand if we aren't able to get you in.
Our Covid Policy
We are working together to keep everyone healthy and safe. We trust members of our community to make choices that feel safe and aligned for you.
Stay home when you're not feeling well, or if you've potentially been exposed.
All students and staff need to be symptom-free.
Masks are WELCOME and optional.
If you test positive: please practice at home until at least 10 days after your positive test and mask until day 14.
Our teachers are testing regularly.
Our HVAC air filtration system is circulating and cleaning air at all times.
1. All are Welcome
At Auke Bay Yoga we value diversity. We enforce a zero tolerance policy for discrimination based on age, gender identity, gender expression, sexuality, mental or physical disability, body type, race, religion or political belief. We respect all students’ motivation for practicing yoga – whether for fitness, spiritual awakening and healing, or anything else. All folx are welcome with open arms
We start and finish class together. Please arrive 10 minutes early and stay through the final savasana.
3. Tech -Break
Turn off your phone & tune-in to your practice. Cell phones are not permitted in the practice rooms unless you are on call.
4. Keep it Clean
We enjoy practicing close together because it creates an amazing energy in the room. Please use clean gear and refrain from using fragrances.
5. Honest Practice
It is essential that you listen to your body. We encourage students to support and modify your individual practice. Honor your injuries and don’t force. Our team will help you choose a class that is appropriate for your goals and level of experience, so please reach out if you are not sure.
6. Keep it Kind
We all practice yoga for different reasons. Respect others by following our etiquette guidelines and share the love.
Students enjoy meaningful and lasting results.
There is transformation here.