FAQ
Membership Policies
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How do I upgrade or change my account? For example, I had a Monthly Limited Membership and want to switch to Monthly Unlimited -- do I just sign up for a new account?
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Dear friends, we are seeing this a lot, so we hope this clarification will help you: our software does NOT recognize a new membership as superseding an old one. It sees it as a separate membership (even if it's on the same account) and will keep charging you for your old membership. If you do not want to pay for multiple memberships, please CANCEL your old membership BEFORE you buy a new one. (Keep reading.)
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How do I cancel my account?
While we are able to cancel your account for you anytime, we require one week's written notice BEFORE your membership renews. We are unable to refund membership dues paid if you do not give us notice before we can reasonably cancel your account.
Please email us at info@aukebayyoga.com to cancel. Please clarify when you would like your membership to end. (Ie, immediately? At the end of your billing period? Next February?)
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We can neither pro-rate nor refund partially used months.
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Can I pause my account?
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If you will be traveling or unable to attend for a month or more, we are able to suspend your account. Unfortunately, we are not able to pause memberships for less than one month.
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I bought a membership. Why can't I sign up for class?
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9 times out of 10 when we get this question, it's because a student has multiple accounts with us. Your membership is active and attached to one account -- and you are trying to sign up for class with another account. Ever use a different email address? Couldn't remember your password so you thought eh, I'll just make a new account? We know that can be baffling to figure out, so drop us a line at info@aukebayyoga.com and we'll look into it for you.
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So what's the other 1 out of 10? Most often, you need to update the app.
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What is included in my membership?
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Regular Classes
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Regular classes are included in memberships and class packs. The number of classes each month is clarified in each membership, as follows:
Unlimited Monthly Membership: Unlimited
Limited Monthly Membership: 8
Community Supporter: Unlimited
Sukha Membership: 4
Student Membership: 8
Annual and Seasonal memberships (Fall Special, Spring Special, etc): Unlimited
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Special Classes
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Special classes are classes that are not regularly scheduled – ie, an Equinox Practice + Ritual, Yoga for Grief, or Yoga for Holidays.
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Special classes are included in unlimited memberships paid in full (Unlimited Monthly and Annual memberships), as well as seasonal unlimited sales. They are NOT included in supported or limited memberships.
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If finances are an issue, ABY has an accessibility policy to offer scholarships and reduced rates.
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Workshops and Series
Workshops and series are NOT included in any memberships. However, Annual memberships and Unlimited Monthly memberships paid in full DO receive a 30% discount. Please note this discount only applies to Annual and Unlimited Monthly memberships paid in full.
If finances are an issue, ABY has an accessibility policy to offer scholarships and reduced rates.
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Class Cancellation Policy
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If you sign up for class and realize you won't make it, please be considerate and cancel your reservation. If you do not cancel and do no attend (no-show), or if you cancel within 2 hours of class, you will be charged $20 for the class. Three unpaid late-cancellation fees will result in the suspension of your account. For classes before 7am the policy is to cancel by 9pm the night before or you will be charged for class. This policy allows us to compensate our teachers for their time and commitment. We thank you in advance for honoring this.
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Waitlist Policy
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If a class is completely full, you can sign up for a waitlist. To be notified of space available, you MUST have our Fit by Wix ap on your phone. You will be emailed if a space opens up. You WILL NOT be texted, so please monitor your email. Our waitlist is first come first serve. You are welcome to show up ten minutes before class to see if there is a no-show, but please understand if we aren't able to get you in.
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Student Agreements
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1. All are Welcome
At Auke Bay Yoga we value diversity. We enforce a zero tolerance policy for discrimination based on age, gender identity, gender expression, sexuality, mental or physical disability, body type, race, religion or political belief. We respect all students’ motivation for practicing yoga – whether for fitness, spiritual awakening and healing, or anything else. All folx are welcome with open arms
2. Commitment
We start and finish class together. Please arrive 10 minutes early and stay through the final savasana.
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3. Tech -Break
Turn off your phone & tune-in to your practice. Cell phones are not permitted in the practice rooms unless you are on call.
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4. Keep it Clean
We enjoy practicing close together because it creates an amazing energy in the room. Please use clean gear and refrain from using fragrances.
5. Honest Practice
It is essential that you listen to your body. We encourage students to support and modify your individual practice. Honor your injuries and don’t force. Our team will help you choose a class that is appropriate for your goals and level of experience, so please reach out if you are not sure.
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6. Keep it Kind
We all practice yoga for different reasons. Respect others by following our etiquette guidelines and share the love.
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Financial Accessibility Policy
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ABY has a financial accessibility policy. Lack of funds should not prevent anyone from yoga. In addition to our pay-as-you-can memberships, we can work with you to arrange a reduced rate for most special events and workshops.
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Students enjoy meaningful and lasting results.
There is transformation here.
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